A front office upselling service program is a set of strategies and tactics that are used to encourage guests to purchase additional products or services during their stay at a hotel. The goal of upselling is to increase hotel revenue by generating additional sales from existing guests.
There are many different ways to upsell guests, but some of the most common methods include:
A successful front office upselling service program requires a number of things, including:
Front office upselling service programs can be a very effective way to increase hotel revenue. However, it is important to note that upselling should be done in a way that is respectful of guests and does not make them feel pressured or uncomfortable. When done correctly, upselling can be a win-win for both the hotel and the guest.